Shipping & Returns
PROCESSING TIMES
WE GIVE OUR TEAM 1-5 BUSINESS DAYS TO PROCESS ALL ORDERS ONCE THEY HAVE PLACED (REGARDLESS OF SHIPPING METHOD). THIS IS ON TOP OF SHIPPING TIMES, AND WEEKENDS ARE NOT INCLUDED IN PROCESSING TIMES.
WE CURRENTLY FULFILL ORDERS ON WEEKDAYS, MONDAY-FRIDAY 9 AM TO 5 PM EST. ONCE SHIPPED AND IN THE CARRIER'S HANDS, DELIVERY MAY BE SUBJECTED TO DELAYS, BEYOND OUR CONTROL.
AFTER OUR TEAM HAS FULFILLED YOUR ORDER, A SHIPPING CONFIRMATION EMAIL WILL BE SENT TO THE EMAIL GIVEN, CONTAINING YOUR TRACKING NUMBER. TRACKING WILL UPDATE ONCE PICKED UP AND PROCESSED BY THE MAIL CARRIER. TRACKING NUMBERS MAY TAKE UP TO 7 DAYS TO UPDATE. PLEASE BE SURE TO SIGN UP FOR DELIVERY ALERTS.
WE WANT TO GET YOUR ORDER OUT TO YOU ASAP AND WILL DO THE BEST WE CAN! HOWEVER, ORDER PROCESSING DELAYS MAY OCCUR AND WE CANNOT GUARANTEE DELIVERY BY A CERTAIN DATE. WE THANK YOU FOR YOUR SUPPORT AND PATIENCE!
FREE SHIPPING
FREE SHIPPING IS ONLY OFFERED TO DOMESTIC ORDERS LOCATED IN THE UNITED STATES & CANADA, WITH QUALIFYING PURCHASES OF $75+ USD ($98+ CAD).
FREE SHIPPING IS NOT CURRENTLY OFFERED THROUGHOUT BLACK FRIDAY SALE.
PRIORITY MAIL/EXPEDITED SHIPPING
SELECTION OF PRIORITY MAIL (1-3 BUSINESS DAY SHIPPING) AND PRIORITY MAIL EXPRESS (NEXT DAY SHIPPING) ARE STILL SUBJECT TO PROCESSING TIMES BY OUR FULFILLMENT TEAM.
ORDER CHANGES/CANCELLATIONS
CANCEL ORDER: PLEASE CONTACT US ASAP IF YOU WOULD LIKE TO CANCEL YOUR ORDER OR AN ITEM IN YOUR ORDER. IF YOUR ORDER HAS NOT BEEN PROCESSED FOR FULFILLMENT WE CAN ATTEMPT TO STOP THE SHIPMENT. WE CANNOT GUARANTEE A CANCELLATION AFTER ORDERS ARE PLACED. YOU MAY RETURN YOUR ORDER AFTER YOU RECEIVED IT, PROVIDED ITS ELIGIBLE FOR RETURN.
ORDER CHANGES/UPDATES: PLEASE CONTACT US ASAP BEFORE YOUR ORDER HAS BEEN PROCESSED FOR FULFILLMENT, TO CHANGE ANY SIZES OR ADD OR REMOVE ANY ITEMS FROM YOUR ORDER BEFORE SHIPMENT.
DELIVERY TIMES & STATUS
DELIVERY TIMES SHOWN AT CHECKOUT ARE AN ESTIMATE. DELIVERY DATES WILL BE GIVEN THROUGH YOUR TRACKING NUMBER BY THE CARRIER. WE DO NOT OFFER MONEY-BACK GUARANTEES FOR DELATED ITEMS BY USPS ONCE WE HAVE SHIPPED FROM OUR WAREHOUSE.
FREQUENTLY ASKED QUESTIONS
Do you restock designs that are out of stock?
We do our best to restock our best selling designs as often as possible, but if you are interested in a particular item, feel free to reach out to our team and we'll be happy to help!
How much does shipping cost?
Standard shipping on all orders shipping within the U.S. is $4-$8 depending on weight, but we do offer free shipping on all USA orders over $75 (yay!).
International shipping from our fulfillment center is $25-$35 depending on weight, with free shipping on orders over $150!
Just a reminder, standard shipping for U.S. orders is 2-5 business days.
The above times do not include the 24-48 hours it takes for our warehouse to process and pack your order once it is received.
Checkout Issues
Having technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:
- Google Chrome
- Mozilla Firefox
- Apple Safari
Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.
If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:
- Access our site using your browser’s safe mode.
- Clear your browser’s cache and cookies.
- Disable any add-ons or extensions that might be running.
- Ensure Java has been updated to the latest version, which is available here.
What types of payment can I use?
We accept all major credit and debit cards as well as offer express checkout options utilizing ShopPay, GooglePay, and PayPal.
If you're having any issues with your ordering process, please feel free to reach out to us and we will be glad to help!
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.
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